Refund & Return Policy

1. Damaged or Wrong Items Received

Your satisfaction is our top priority. If you receive a product that is damaged during transit, missing items, or incorrect, please notify us within 48 hours of delivery.

To process a replacement or refund for damaged items, please send an unboxing video or clear photo of the delivered item along with your Order ID to our WhatsApp (+91 79943 20662) or email (zyrabyanna@gmail.com).

2. Replacement Return Process

Once your replacement request is approved, you will need to return the damaged product to us.

Please ensure that the product is securely packed and returned in the same condition and with the same packaging in which it was received, so that it reaches us safely.

Once we receive and verify the returned product, we will dispatch the replacement product to you.

3. Refunds

If a replacement is unavailable for a damaged item, a full refund will be processed back to your original payment method (Razorpay UPI / Card) within 5 to 7 business days.

4. Contact Support

For any return or refund assistance, reach out to us:

WhatsApp: (+91) 79943 20662 | Email: zyrabyanna@gmail.com