Refund & Return Policy

1. Damaged or Wrong Items Received

Your satisfaction is our top priority. If you receive a product that is damaged during transit, missing items, or incorrect, please notify us within 48 hours of delivery.

To process a replacement or refund for damaged items, please send an unboxing video or clear photo of the delivered item along with your Order ID to our WhatsApp (+91 79943 20662) or email (zyrabyanna@gmail.com).

2. Anti-Tarnish & Quality Guarantee

ZYRA BY ANNA jewelry pieces are crafted with 18K gold plating over hypoallergenic brass designed for water resistance and durability. For long-lasting shine, avoid direct contact with strong industrial chemicals, heavy perfumes, or abrasive sanitizers.

3. Return & Replacement Process

• Once your replacement request is verified and approved, we will arrange a reverse pickup or send a replacement piece immediately.
• Items returned must be unused, unwashed, and in their original ZYRA pouch/box packaging.

4. Refunds

If a replacement is unavailable for a damaged item, a full refund will be processed back to your original payment method (Razorpay UPI / Card) within 5 to 7 business days.

5. Contact Support

For any return or refund assistance, reach out to us:

WhatsApp: (+91) 79943 20662 | Email: zyrabyanna@gmail.com